Effective as of May 18, 2021
This Privacy Policy applies to personal data that MonoBus collects through the website https://mono-bus.com (“Website”).
This Privacy Policy describes the policies and practices with regard to the collection and use of your personal data and sets forth your privacy rights. MonoBus recognizes that data privacy is an ongoing responsibility, and, therefore, MonoBus will from time to time update this Privacy Policy and its privacy practice as MonoBus undertakes new personal data practices or adopt new privacy policies.
In this Policy, “personal data” means any information relating to you as an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an online identifier or to one or more factors specific to your physical, mental, economic or social identity.
In this Policy, “processing” means any operation or set of operations which is performed on personal data (as defined in this Policy) or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
1. CONSENT RULE
1.1. If you have given consent to the processing of your data, you can freely withdraw such consent at any time by emailing MonoBus to support@mono-bus.com.
1.2. If you do withdraw your consent, and if MonoBus does not have another legal basis for the processing of your data, then MonoBus will stop the processing of your personal data.
1.3. If MonoBus has another legal basis for the processing of your data (legitimate Interests, for example), then MonoBus may continue to do so subject to your legal interests and rights.
2. HOW MONOBUS USES YOUR PERSONAL DATA
2.1. MonoBus uses your personal information to provide and improve Services, provide you with a personalized experience on the Website, contact you about your account and Services, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
2.2. In particular, MonoBus uses your information:
2.2.1. to allow MonoBus in its legitimate interest, to support, sign-in and verify access by registered users;
2.2.2. to establish and administer commercial relationships and transactions under MonoBus terms and conditions;
2.2.3. to contact you about your account or reply to any communications you send to MonoBus;
2.2.4. to troubleshoot, in MonoBus legitimate interest, any problems with your account or the Services;
2.2.5. to analyze the use of the Website in order to understand how MonoBus can improve Website content and MonoBus services;
2.2.6. to be compliant with tax accounting and legislation of Ukraine.
2.3. Except as otherwise described in this Privacy Policy, MonoBus will only share Your Information with your consent, and after letting you know what information will be shared and with whom. MonoBus does not sell Your Information to any third party.
2.4. MonoBus will cooperate with government and law enforcement officials or private parties to enforce and comply with the law of Ukraine. MonoBus may disclose your Information to government or law enforcement officials or private parties subject to compliance with data processing purposes provided in this Policy.
3. COLLECTED DATA
3.1. MonoBus collects data when you interact with Website, especially when:
3.1.1. you browse any page of the Website;
3.1.2. MonoBus contacts you;
3.1.3. you use the Website;
3.1.4. you receive emails from MonoBus;
3.1.5. you chat with MonoBus for customer support;
3.1.6. you connect integrations;
3.1.7. you opt-in to marketing emails.
3.2. MonoBus may collect the following categories of data:
3.2.1. contact details such as your first name, last name, nickname, telephone number, email address, id number;
3.2.2. financial information;
3.2.3. data that identifies you such as your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version;
3.2.4. data on how you use the Website such as your URL clickstreams (the path you take through the Website), goods/services viewed, page response times, download errors, how long you stay on webpages, what you do on those pages, how often, and other actions.
4. PURPOSES AND LEGAL BASIS FOR THE PROCESSING
4.1. MonoBus processes the data for:
4.1.1. Providing Services:
4.1.1.1. Details: MonoBus needs to provide services accessible via the Website.
4.1.1.2. Legal basis: Consent; Contract; Legitimate Interests.
4.1.2. Keeping the Website running:
4.1.2.1. Details: managing your requests (like orders), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
4.1.2.2. Legal basis: Contract; legitimate Interests.
4.1.3. Improving the Website:
4.1.3.1. Details: testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping the Website, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
4.1.3.2. Legal basis: Contract; legitimate Interests.
4.1.4. Customer support
4.1.4.1. Details: notifying you of any changes to the service, solving issues, any bug fixing.
4.1.4.2. Legal basis: Contract; Legitimate Interests.
4.1.5. Marketing purposes (with your consent)
4.1.5.1. Details: sending you emails and messages about new functions, goods and services, and content.
4.1.5.2. Legal basis: Consent.
5. PRIVACY RIGHTS
5.1. You may choose not to provide MonoBus with personal data. If you choose to do so, you can continue to visit the Website and browse its pages, but MonoBus will not be able to process transactions without personal data.
5.2. You may turn off cookies in your browser via settings. You can block cookies on your browser refusing cookies. You may delete cookies. If you turn off cookies, you can continue to use the Website and browse its pages, but the Website and certain services will not work properly.
5.3. You may ask us to refrain from using your data for marketing. You can opt out from marketing by emailing us at _ the following address: support@mono-bus.com.
5.4. You can exercise the following rights by sending us an email to the following address: support@mono-bus.com.
5.4.1. You have the right to access information about you, especially:
5.4.1.1. the categories of data;
5.4.1.2. the purposes of data processing;
5.4.1.3. third parties to whom the data disclosed;
5.4.1.4. how long the data will be retained and the criteria used to determine that period;
5.4.1.5. other rights regarding the use of your data.
5.4.2. You have the right to request MonoBus correct any inaccurate personal data about you.
5.4.3. You can object to MonoBus using your personal data for profiling you or making automated decisions about you. MonoBus may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour).
5.4.4. You have the right to the data portability of your data to another service or Website. MonoBus will give you a copy of your data in readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.
5.4.5. You have the right to be “forgotten”. You may ask erasing any personal data about you, if it is no longer necessary for MonoBus to store the data for purposes of your use of the Website.
5.4.6. You have the right to lodge a complaint regarding the use of your data by MonoBus.
5.5. In the context of the right to access information MonoBus shall provide you with the information within one month of your request unless there is a justified requirement to provide such information faster.
6. SECURITY
6.1. MonoBus has security and organizational measures and procedures to secure the data collected and stored. MonoBus has security policies and data processing agreements with all employees and contractors who are obliged to follow and maintain appropriate technical and organizational measures.
6.2. Connections to the Website are encrypted using 256-bit SSL with integrity assured by the SHA2 ECDSA algorithm.
6.3. MonoBus uses servers that comply with strict international data security standards, including ISO 27001.
6.4. You acknowledge that no perfect security infrastructure exists, no data transmission is guaranteed to be 100% secure, and there may be some security risks.
6.5. You are responsible for your login information and password. You shall keep them confidential.
6.6. In case if your privacy has been breached, please contact MonoBus immediately on support@mono-bus.com.
7. LOCATION OF THE SERVER FOR STORING THE DATA
7.1. MonoBus server for storing the data is located in Germany.
8. RETENTION PERIOD
8.1. MonoBus will delete your personal data from the databases no later than 3 years from the last time you used the Website.
9. TRANSFER OF YOUR PERSONAL DATA
9.1. MonoBus is based in Ukraine, Kyiv, therefore, data MonoBus collects from you will be processed in Ukraine. Ukraine has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR.
9.2. Server for storing the data relies on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, MonoBus collects in Ukraine personal data only: with your consent to perform a contract with you; or to fulfill a compelling legitimate interest of MonoBus in a manner that does not outweigh your rights and freedoms. MonoBus endeavors to apply suitable safeguards to protect the privacy and security of your personal data
and to use it only consistent with your relationship with MonoBus and the practices described in this Privacy Policy. MonoBus also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.
10. AGE LIMIT
10.1. MonoBus Services are not intended for children under 18 years old. Children aged 18 or older should not submit any personal information without the permission of their parents or guardians. By using the MonoBus Services, you are representing that you are at least 18.
11. COOKIES
11.1. Cookies are pieces of data that the Website transfers to a user's hard drive for record-keeping purposes.
11.2. MonoBus uses cookies to provide proper functionality on the Website and aggregate traffic data (e.g., what pages are popular).
11.3. The Website captures limited data (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream) about visits to the Website. MonoBus may use this data to analyze patterns and to perform system maintenance.
11.4. You have several options how to manage cookies on your device. All browsers allow you to block or delete cookies from your device. You may consult the privacy features in your browser to understand what you should do if you need to manage cookies.
12. CONTACT DETAILS OF THE DATA CONTROLLER
Feel free to contact us:
Name: Individual entrepreneur Bezhenar Yuriy Mykhailovych.
Address: Ukraine, 58000, Chernivtsi region, Chernivtsi city, Golovna str. 190, app. 5.
Email: support@mono-bus.com.