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Successful booking. Payment on the bus
The reservation is valid until the departure of the bus.
You can also pay for it online.
Important!
Payment upon boarding is only available in the currency of departure country.
If you decide not to go, be sure to cancel your reservation.
If you do not use your reservation, the ability to make another reservation for your phone number will be blocked.
I have only good things to say about this driver and this transport company. The driver was very patient and next time I'll travel through Poland to Ukraine I'll take this company for traveling.
Unacceptable and discriminatory experience with Avtokombinat-1 (booked via INFOBUS).
We booked tickets from Suceava to Chernivtsi (connecting to Uman) well in advance. We arrived on time at the designated pickup location with valid, confirmed tickets. However, as Israeli citizens, the driver flatly refused to let us board the minibus. He simply abandoned us on the street without any valid justification, likely to avoid passport checks for foreign passengers at the border.
Because of this outrageous refusal, we had to rush independently to the border, cross on foot, and pay an extra $100 for private transport to reach Chernivtsi just to avoid missing our connecting bus.
Leaving paying passengers stranded with valid tickets is completely unacceptable. Highly unprofessional carrier—avoid at all costs!
Good afternoon!
We can see that you have already contacted our customer support team regarding this situation. We are very sorry that, despite having valid tickets and arriving at the boarding point on time, you were unable to board the bus and had to find alternative transportation on your own.
We forwarded all the information to the carrier for review and additionally contacted them regarding a refund. The carrier agreed to refund the part of the journey you did not use. The funds will be credited to the card used for payment. Depending on your bank, this may take up to five business days.
We apologize for this situation and the difficulties you had to face. We hope that your future journeys will be free from similar incidents.
No conditioner, dripping water to sits.Standing passengers.
Very good
Poor service by INFOBUS, ticket came without proper information of carrier and line number. Bus and the carrier did well. Second, connecting bus never showed up.
Good afternoon!
Thank you for your feedback, and we are glad that you were satisfied with the trip itself and the carrier’s service.
At the same time, we would like to explain that the information indicated on the ticket is provided to us directly by the carrier. Not all ticket details always include information about the bus, as the carrier often assigns a specific bus one day before or on the day of departure, taking into account the size of their fleet.
If such information is provided in advance, we обязательно pass it on to passengers. The ticket also contains the contact details of the carrier and our support service - you can always contact us in advance to уточнить any information you may need. We are always happy to help.
We wish you only pleasant and comfortable trips in the future!
Bus is very not comfortable!
Totally bad.The bus doesn't exist.We can't get to the bus and have to order any one after 3hours.
Good day!
We can see that you have already contacted us regarding this situation. We will definitely look into it - the request is currently under review by the carrier.
As soon as we receive a response, we will inform you by email.
Thank you for your patience and understanding!
Amazing driver. Started at time. I'm very satisfied with service.
Helpful, good and pleasant driver on a horrible journey.
Everything was fine, driver polite and attentive